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Apr 2013
WDS Podcast | Mobile Loyalty Audit 2013. Listen...
Mar 2013
Revealed: The Fragility Of US Wireless Customer Loyalty. Learn more...
Feb 2013
WDS study finds nearly 40% of UK mobile subscribers at risk of churn in the next 12 months; only 12% truly loyal. Learn more...
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WDS, A Xerox Company, delivers customer experience management expertise to the wireless industry.

Every day we help millions of end-users enjoy a connected life; and in doing so we're also helping the world's largest wireless brands build value-based relationships with their end-users that drive greater profitability, loyalty and differentiation.

Using our proprietary cloud-based platform, GlobalMine™, WDS solutions capture, analyze and manage millions of end-user interactions across thousands of different device types, services and networks. We use this data to help our clients not only adjust, in real-time, any systemic issues or customer experience problems that end-users may be experiencing, but to drive continual improvements in the design, launch and management of future products and services.

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