WDS launched back in 1996 with a simple mission – to make the mobile experience better.
We handle millions of interactions every month, on behalf of the largest wireless and consumer electronics brands. We have a successful history of delivering Knowledge & Device Management services globally to network providers and OEMs. Our IP and technology are integrated into products from some of the largest mobile vendors, helping more than 2 billion wireless customers on their mobile journey.
We learn from every interaction, identifying when things aren’t working as they should. We then apply this learning to deliver new knowledge, tools and processes to our clients, transforming the customer experience on behalf of the brands we serve.
Our expertise and unique approach to the market challenge means many of the world’s largest wireless brands entrust WDS with the management of their customer experience.
Our clients benefit from improved cost efficiency, cost containment and sales performance as well as enhancing brand engagement to drive a more connected, consistent and profitable customer experience.
Since late 2017 WDS has been a Lumine Group company. Lumine Group’s focus is on the acquisition, strengthening and growth of vertical market software companies that have a proven track record and exhibit excellent growth potential. Lumine Group do not sell their acquisitions; instead, they invest in their long-term growth and development.
Lumine Group is, in turn, owned by Constellation Software Inc. which is based in Toronto, Canada and is listed on the TSE with revenues in excess of 3 billion USD. Constellation Software has offices In Canada, the United States, Europe, Australia and Africa, with over 15,000 employees across six operating groups, one of which is Lumine Group.
Since 2022, Collab and WDS have been tightly integrated within the group to deliver on advanced customer care solutions, and we are able to leverage other capabilities within our group’s ecosystem to meet client requirements.
Meet the team
Chief Technology Officer
Head of Operations
Technical Service Delivery Manager
Discover why leading brands trust WDS
We have industry-leading products and services, with a proven track record of delivering excellence for our clients. Why not get in touch and see what WDS can do to empower your business?Get in touch