intelligent knowledge base

Intelligent Knowledge Base, the next frontier in Customer Service

A positive customer experience is all about keeping customers happy. Creating an intelligent knowledge base will allow you to answer a lot of questions before customers even ask or give them the chance of solving their issues without reaching for help. Easy access to useful resources to find quick answers is today more valued than […]

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Learn how device detection can help telecommunication companies

Why is device information so important to network operators?

With operators and subscribers adopting a digital-first mindset, we are experiencing a fundamental shift in customers’ expectations. To meet this challenge, operators are increasingly looking for ways to ensure a seamless experience for their customers through tailored interactions. To enable this, operators need a deep understanding of the devices adopted by their subscribers. DeviceMine from […]

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Telkom: How Telcos have adapted to the pandemic and the role of WDS in supporting the customer journey

An interview with Gavin Eagles, Service Operations Executive, Telkom Telkom SA serve a large range of business and residential customers, and have all the key components of true convergence, enabling them to offer integrated voice, data, fixed, mobile, IT and data centre solutions. The partnership between Telkom and WDS has been in place for over […]

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Why You Should Be Using DeviceMine

To create the best experience for all users interacting with your business, it’s important to identify which devices are being used and how best to interact with them. Effective device detection and identification is the first step towards meeting this challenge. Introducing DeviceMine DeviceMine helps you identify and understand the devices connected to your network, […]

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OnlineCare Express: Cost Effective Self-Care Solution

WDS Mobile have launched the OnlineCare Express solution to provide regional mobile operators, MVNOs (Mobile Virtual Network Operators) and small device manufacturers with a cost-effective and immediate online self-care solution.

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