smartwatches empowering communication

Smartwatches: empowering the way people communicate

Smartwatches have become an increasingly popular accessory in recent years, and for good reason. These devices are not only stylish and convenient, but they also empower communication in several ways. The global smartwatch market is projected to grow from $22.02 billion in 2021 to $58.21 billion by 2028, with a CAGR of 14.9% in the […]

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customer service trends

Know the top 5 customer service trends for 2023

Consumers expect your service to be quick, easy, and personalized. If the level of service they receive is lacklustre, they could look for alternatives. This brings us to the importance of customer service and some of the top trends for 2023.  Top 5 Customer Service Trends 1. Harmonized digital experience Your customers expect and demand […]

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chatbots and CX

Top 3 reasons to use automation bots for a better CX

Artificial intelligence (AI) technologies come with different growth opportunities for businesses. Chatbots are a great example of how valuable AI and machine learning are, as these technologies give customers new ways to engage and enhance their CX. Today we will discuss the main reasons why you should use automation bots to improve CX. Chatbots are […]

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customer journey map

Customer Journey map: why you should have one

Customer journey mapping illustrates all your customers’ experiences when engaging with your business, bringing you some significant benefits! Effective maps are based on data-driven research and must visually represent customers’ different stages, considering several elements, including customers’ emotions, goals, and touchpoints. Are you aware of your customers’ journeys? What is a customer journey? The customer […]

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Customer Engagement

Engagement: The “holy grail” of Customer Loyalty

Customer loyalty is no longer solely based on the company’s products and services. It now relies on a genuine connection with users, trust, and satisfaction. Today’s consumers have high standards for both businesses and how interactions are conducted. Customer engagement and customer loyalty Customer loyalty is now more strongly affected by the experience you give […]

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AI in customer service

AI in customer service: is your company a spectator or part of the show?

Artificial Intelligence (AI) is reshaping the customer service field, transforming its activities and processes, and enhancing the customer experience. So, what is AI? AI is the intelligence demonstrated by machines when performing complex tasks associated with intelligent beings. The main purpose of AI systems is to perform functions that, if a human being were to […]

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