Why global CSPs work with WDS Sicap

Our unrivalled expertise provides the most in-depth device database on the market coupled with a broad range of products supporting Mobile, Broadband/IoT, and Subscribers.

Maintain Innovation

Keep pace with technological advances in infrastructure and increasing customer expectations across an increasing set of devices and services.

Generate Profit

Drive network utilisation and subscriber monetisation whilst lowering customer service calls to reduce costs and protect profit.

Brand Perception

Delivering exceptional services, security and innovation drives exceptional customer experience in all interactions.

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Our products and expertise across the whole subscriber lifecycle


Enables us to understand issues and opportunities before your customers feel them with our proactive problem solving.


Set up, manage and enable your customers device.


Create usable insights from your customer data.


Drive revenue from your customer base.

Support (Managed Services)

Provision of expertise across all connected devices.

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Powerful solutions for great results

We are experts at delivering end-to-end integrated device solutions. We offer a suite of highly-focused solutions that can be taken individually or combined, all of which will deliver huge benefits to your business, both in terms of cost savings, customer satisfaction and retention.

agent expert

Knowledge Management

Delivering the best possible knowledge base for your customer service teams, We provide a fully managed service, delivering up-to-date and relevent omni-channel knowledge management

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DeviceMine can identify and understand the capabilities of the equipment connecting to your network, from a database containing thousands of devices, each with up to 500 data points.

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Device Entitlement

Device Entitlement Server (DES) manages the entitlement of IMS services such as VoLTE, ViLTE, VoWiFi, One Number Tethering Dynamic, Preferred Roaming Selection and orchestrates next-gen eSIM enabled wearable pairing

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Device Management

Device Management Centre combines automatic device detection, device configuration and management functionalities to deliver OTA settings in real-time.

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BotExpert is a Knowledge as a Service solution that merges Collab’s contact center technology with the WDS-Sicap knowledge-base. Our bots provide automatic troubleshooting and support for your customer’s questions.

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Professional Services

Our team of experts in care, data science and software engineering can assist with any requirement you have, including audits in care operations, custom reporting and bespoke software solutions.

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Person Testing Devices

Testing as a Service

Our test engineers have knowledge of designing test plans, conducting functional testing, providing iterative feedback and detailed test results. A device testing service that can replace or enhance an internal testing team.

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Equipment Identity Register (EIR) reduces the value of stolen devices by blocking Lost/stolen/malfunctioning devices, block devices with invalid TAC

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Safer provides the intelligence to capture data and display on a detailed map, enabling mobile service providers to cost-efficiently conform to security requirements.

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Campaign Manager


TargetMe enables rapid rule based correlation of subscribers data and device data from multiple sources for accurate identification of target segments.

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USSD Menu Browser

Boost revenue opportunities. Start capitalizing on free space with low-cost and high-reach adverts displayed while subscribers navigate through the USSD menu.

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SIM Management

SIM OTA Management, enabling management of subscribers and SIM card data (MSISDN, IMSI, OTA keys).

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Let us help you ensure your customers are having the best Total Experience with your services.

Discover why leading brands trust us

We have industry-leading products and services, with a proven track record of delivering excellence for our clients. Why not book a demo to and see what we can do to empower your business?

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Latest News

chatbots and CX

From data to action: How companies are leveraging information to unlock business opportunities?

Mobile devices have become an integral part of our daily lives, and with the growing number of mobile subscribers, the amount of data generated by mobile devices has skyrocketed. This data presents a tremendous opportunity for businesses to better understand their customers and tailor their communications and marketing efforts accordingly.  Here are some of the […]

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customer service trends

Use cases unlocked by 5G acceleration

One of the main topics of Mobile World Congress 2023 is 5G and how its acceleration is redefining world connections and unlocking business opportunities. Our leadership and commercial experts will be at the event from Feb 27th to March 2nd with innovative use cases and opportunities to leverage 5G technology to mobile operators.  The 5G […]

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WDS Mobile and Sicap announce strategic merger

London, Jan 19th 2023 – WDS Mobile and Sicap are thrilled to announce they have entered into a merger agreement to combine their businesses. The merger will bring together the strengths of both businesses to create a stronger, more competitive company that will be better positioned to strategically serve customers and sustain organic growth. Both […]

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