Streamline Device Management with Device Management Centre
Managing multiple devices in today’s digital landscape can be a daunting task. Whether you are a business owner, IT professional, or simply someone with a multitude of devices, keeping them organized and optimized is crucial for productivity. That is where the Device Management Centre from WDS-Sicap comes in. In this article, we will explore the […]
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The Reshaping Power of Device Entitlement in the Realm of Smartwatches
A driving force for innovation in smartwatches Smartwatches are much more than just timepieces. They let us do many things on our wrists, from tracking our fitness to controlling our smarthomes. But there is another factor that is shaping the smartwatch industry: device entitlement. In this article, we will explore how device entitlement affects the […]
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From data to action: How companies are leveraging information to unlock business opportunities?
Mobile devices have become an integral part of our daily lives, and with the growing number of mobile subscribers, the amount of data generated by mobile devices has skyrocketed. This data presents a tremendous opportunity for businesses to better understand their customers and tailor their communications and marketing efforts accordingly. Here are some of the […]
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Use cases unlocked by 5G acceleration
One of the main topics of Mobile World Congress 2023 is 5G and how its acceleration is redefining world connections and unlocking business opportunities. Our leadership and commercial experts will be at the event from Feb 27th to March 2nd with innovative use cases and opportunities to leverage 5G technology to mobile operators. The 5G […]
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WDS Mobile and Sicap announce strategic merger
London, Jan 19th 2023 – WDS Mobile and Sicap are thrilled to announce they have entered into a merger agreement to combine their businesses. The merger will bring together the strengths of both businesses to create a stronger, more competitive company that will be better positioned to strategically serve customers and sustain organic growth. Both […]
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Smartwatches: empowering the way people communicate
Smartwatches have become an increasingly popular accessory in recent years, and for good reason. These devices are not only stylish and convenient, but they also empower communication in several ways. The global smartwatch market is projected to grow from $22.02 billion in 2021 to $58.21 billion by 2028, with a CAGR of 14.9% in the […]
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Know the top 5 customer service trends for 2023
Consumers expect your service to be quick, easy, and personalized. If the level of service they receive is lacklustre, they could look for alternatives. This brings us to the importance of customer service and some of the top trends for 2023. Top 5 Customer Service Trends 1. Harmonized digital experience Your customers expect and demand […]
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Top 3 reasons to use automation bots for a better CX
Artificial intelligence (AI) technologies come with different growth opportunities for businesses. Chatbots are a great example of how valuable AI and machine learning are, as these technologies give customers new ways to engage and enhance their CX. Today we will discuss the main reasons why you should use automation bots to improve CX. Chatbots are […]
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Customer Journey map: why you should have one
Customer journey mapping illustrates all your customers’ experiences when engaging with your business, bringing you some significant benefits! Effective maps are based on data-driven research and must visually represent customers’ different stages, considering several elements, including customers’ emotions, goals, and touchpoints. Are you aware of your customers’ journeys? What is a customer journey? The customer […]
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Engagement: The “holy grail” of Customer Loyalty
Customer loyalty is no longer solely based on the company’s products and services. It now relies on a genuine connection with users, trust, and satisfaction. Today’s consumers have high standards for both businesses and how interactions are conducted. Customer engagement and customer loyalty Customer loyalty is now more strongly affected by the experience you give […]
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