From data to action: How companies are leveraging information to unlock business opportunities?
Mobile devices have become an integral part of our daily lives, and with the growing number of mobile subscribers, the amount of data generated by mobile devices has skyrocketed. This data presents a tremendous opportunity for businesses to better understand their customers and tailor their communications and marketing efforts accordingly. Here are some of the […]
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Use cases unlocked by 5G acceleration
One of the main topics of Mobile World Congress 2023 is 5G and how its acceleration is redefining world connections and unlocking business opportunities. Our leadership and commercial experts will be at the event from Feb 27th to March 2nd with innovative use cases and opportunities to leverage 5G technology to mobile operators. The 5G […]
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WDS Mobile and Sicap announce strategic merger
London, Jan 19th 2023 – WDS Mobile and Sicap are thrilled to announce they have entered into a merger agreement to combine their businesses. The merger will bring together the strengths of both businesses to create a stronger, more competitive company that will be better positioned to strategically serve customers and sustain organic growth. Both […]
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Smartwatches: empowering the way people communicate
Smartwatches have become an increasingly popular accessory in recent years, and for good reason. These devices are not only stylish and convenient, but they also empower communication in several ways. The global smartwatch market is projected to grow from $22.02 billion in 2021 to $58.21 billion by 2028, with a CAGR of 14.9% in the […]
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Know the top 5 customer service trends for 2023
Consumers expect your service to be quick, easy, and personalized. If the level of service they receive is lacklustre, they could look for alternatives. This brings us to the importance of customer service and some of the top trends for 2023. Top 5 Customer Service Trends 1. Harmonized digital experience Your customers expect and demand […]
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Top 3 reasons to use automation bots for a better CX
Artificial intelligence (AI) technologies come with different growth opportunities for businesses. Chatbots are a great example of how valuable AI and machine learning are, as these technologies give customers new ways to engage and enhance their CX. Today we will discuss the main reasons why you should use automation bots to improve CX. Chatbots are […]
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Customer Journey map: why you should have one
Customer journey mapping illustrates all your customers’ experiences when engaging with your business, bringing you some significant benefits! Effective maps are based on data-driven research and must visually represent customers’ different stages, considering several elements, including customers’ emotions, goals, and touchpoints. Are you aware of your customers’ journeys? What is a customer journey? The customer […]
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Engagement: The “holy grail” of Customer Loyalty
Customer loyalty is no longer solely based on the company’s products and services. It now relies on a genuine connection with users, trust, and satisfaction. Today’s consumers have high standards for both businesses and how interactions are conducted. Customer engagement and customer loyalty Customer loyalty is now more strongly affected by the experience you give […]
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Intelligent Knowledge Base, the next frontier in Customer Service
A positive customer experience is all about keeping customers happy. Creating an intelligent knowledge base will allow you to answer a lot of questions before customers even ask or give them the chance of solving their issues without reaching for help. Easy access to useful resources to find quick answers is today more valued than […]
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AI in customer service: is your company a spectator or part of the show?
Artificial Intelligence (AI) is reshaping the customer service field, transforming its activities and processes, and enhancing the customer experience. So, what is AI? AI is the intelligence demonstrated by machines when performing complex tasks associated with intelligent beings. The main purpose of AI systems is to perform functions that, if a human being were to […]
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