How to supercharge your Customer Experience using the Collab & WDS ecosystem

Recently we announced the strategic partnership between Collab & WDS. The webinar was held on June 21st and we presented our new combined ecosystem and how it supercharges the customer experience, using the telco industry as an example. Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem. Webinar Date: June 21st […]

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chatbots and CX

Top 3 reasons to use automation bots for a better CX

Artificial intelligence (AI) technologies come with different growth opportunities for businesses. Chatbots are a great example of how valuable AI and machine learning are, as these technologies give customers new ways to engage and enhance their CX. Today we will discuss the main reasons why you should use automation bots to improve CX. Chatbots are […]

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customer journey map

Customer Journey map: why you should have one

Customer journey mapping illustrates all your customers’ experiences when engaging with your business, bringing you some significant benefits! Effective maps are based on data-driven research and must visually represent customers’ different stages, considering several elements, including customers’ emotions, goals, and touchpoints. Are you aware of your customers’ journeys? What is a customer journey? The customer […]

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Customer Engagement

Engagement: The “holy grail” of Customer Loyalty

Customer loyalty is no longer solely based on the company’s products and services. It now relies on a genuine connection with users, trust, and satisfaction. Today’s consumers have high standards for both businesses and how interactions are conducted. Customer engagement and customer loyalty Customer loyalty is now more strongly affected by the experience you give […]

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intelligent knowledge base

Intelligent Knowledge Base, the next frontier in Customer Service

A positive customer experience is all about keeping customers happy. Creating an intelligent knowledge base will allow you to answer a lot of questions before customers even ask or give them the chance of solving their issues without reaching for help. Easy access to useful resources to find quick answers is today more valued than […]

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AI in customer service

AI in customer service: is your company a spectator or part of the show?

Artificial Intelligence (AI) is reshaping the customer service field, transforming its activities and processes, and enhancing the customer experience. So, what is AI? AI is the intelligence demonstrated by machines when performing complex tasks associated with intelligent beings. The main purpose of AI systems is to perform functions that, if a human being were to […]

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collab and wds

WDS Mobile joins forces with Collab to boost Telco customer experience

WDS Mobile is excited to announce the strategic go-to-market integration with Collab, which creates immediate opportunities that provide a wider product portfolio. Collab is a Contact Center Software company with a strong heritage of innovation. It has been providing award-winning platforms to businesses of all sizes around the world for 15+ years. Its portfolio includes […]

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Learn how device detection can help telecommunication companies

Why is device information so important to network operators?

With operators and subscribers adopting a digital-first mindset, we are experiencing a fundamental shift in customers’ expectations. To meet this challenge, operators are increasingly looking for ways to ensure a seamless experience for their customers through tailored interactions. To enable this, operators need a deep understanding of the devices adopted by their subscribers. DeviceMine from […]

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Telkom: How Telcos have adapted to the pandemic and the role of WDS in supporting the customer journey

An interview with Gavin Eagles, Service Operations Executive, Telkom Telkom SA serve a large range of business and residential customers, and have all the key components of true convergence, enabling them to offer integrated voice, data, fixed, mobile, IT and data centre solutions. The partnership between Telkom and WDS has been in place for over […]

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Why You Should Be Using DeviceMine

To create the best experience for all users interacting with your business, it’s important to identify which devices are being used and how best to interact with them. Effective device detection and identification is the first step towards meeting this challenge. Introducing DeviceMine DeviceMine helps you identify and understand the devices connected to your network, […]

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