customer service trends

Know the top 5 customer service trends for 2023

Consumers expect your service to be quick, easy, and personalized. If the level of service they receive is lacklustre, they could look for alternatives. This brings us to the importance of customer service and some of the top trends for 2023.¬† Top 5 Customer Service Trends 1. Harmonized digital experience Your customers expect and demand […]

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chatbots and CX

Top 3 reasons to use automation bots for a better CX

Artificial intelligence (AI) technologies come with different growth opportunities for businesses. Chatbots are a great example of how valuable AI and machine learning are, as these technologies give customers new ways to engage and enhance their CX. Today we will discuss the main reasons why you should use automation bots to improve CX. Chatbots are […]

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