chatbots and CX

From data to action: How companies are leveraging information to unlock business opportunities?

Mobile devices have become an integral part of our daily lives, and with the growing number of mobile subscribers, the amount of data generated by mobile devices has skyrocketed. This data presents a tremendous opportunity for businesses to better understand their customers and tailor their communications and marketing efforts accordingly.  Here are some of the […]

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customer service trends

Use cases unlocked by 5G acceleration

One of the main topics of Mobile World Congress 2023 is 5G and how its acceleration is redefining world connections and unlocking business opportunities. Our leadership and commercial experts will be at the event from Feb 27th to March 2nd with innovative use cases and opportunities to leverage 5G technology to mobile operators.  The 5G […]

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WDS Mobile and Sicap announce strategic merger

London, Jan 19th 2023 – WDS Mobile and Sicap are thrilled to announce they have entered into a merger agreement to combine their businesses. The merger will bring together the strengths of both businesses to create a stronger, more competitive company that will be better positioned to strategically serve customers and sustain organic growth. Both […]

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Learn how device detection can help telecommunication companies

Why is device information so important to network operators?

With operators and subscribers adopting a digital-first mindset, we are experiencing a fundamental shift in customers’ expectations. To meet this challenge, operators are increasingly looking for ways to ensure a seamless experience for their customers through tailored interactions. To enable this, operators need a deep understanding of the devices adopted by their subscribers. DeviceMine from […]

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Telkom: How Telcos have adapted to the pandemic and the role of WDS in supporting the customer journey

An interview with Gavin Eagles, Service Operations Executive, Telkom Telkom SA serve a large range of business and residential customers, and have all the key components of true convergence, enabling them to offer integrated voice, data, fixed, mobile, IT and data centre solutions. The partnership between Telkom and WDS has been in place for over […]

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Why You Should Be Using DeviceMine

To create the best experience for all users interacting with your business, it’s important to identify which devices are being used and how best to interact with them. Effective device detection and identification is the first step towards meeting this challenge. Introducing DeviceMine DeviceMine helps you identify and understand the devices connected to your network, […]

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