Knowledge at your fingertips
Give customers the info they need when they need it.
With BotExpert, your bots are ready to roll!
Our bots provide automatic troubleshooting and support for your customer’s questions. The wi-fi is not working? How much data do I have left? Where can I change my background? All these can be replied to within seconds using BotExpert.
In addition, BotExpert is connected to the contact center to unleash CX cohesion and efficiency.
Why use BotExpert?
The BotExpert is a Knowledge as a Service solution that merges Collab’s contact center technology with WDS knowledge-base. Thanks to the complete and up-to-date knowledge hosted by WDS, you don’t have to worry about the risks and configurations of building intelligence. Everything is ready to use to provide self-service customer support.
Frees your agents from repetitive questions, boosting productivity
Customer Effort Scores
Less effort and more satisfaction thanks to 24/7 support
Automation saves on human resources for customer support
Reduce Agent Training
All the context & knowledge in one interface
Propelling efficiency in the Contact Center
Orchestrate customer support excellence from your contact center
Human agents are invaluable. The bot can transfer the interaction to an agent. When the human Agent takes over, the UI displays customer & device context, accessing the KB in real-time.
The BotExpert’s interface is equipped to ensure fast and efficient responses.
The narratives and flow of the chat bot are set up in OneContact Flows.
It’s a web-based drag-and-drop creator of IVR and bot flows. It’s easy to use and doesn’t require coding skills.
It’s possible to edit and refine the conversation paths of the bot. The changes can be applied immediately.
Meet our partner Collab
Want to know more about BotExpert?
We’d love to hear from you so that we can discuss your requirements and arrange for you to see what a difference BotExpert can make to your business.Arrange a demo
Combining intelligent solutions, delivers top results and maximises value.
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