Collab is a European Multimedia Contact Center company with a strong heritage of innovation, providing award-winning platforms to businesses of all sizes around the world for over 15 years. They have been delivering Digital Transformation, alongside a solid network of partners worldwide, in key areas of Telecommunications, Banking, Healthcare, and Government.
Collab was founded with a clear strategy: disruptive innovation in enterprise-grade contact centers, through new architectures and business models. Today, with the advances in cloud computing and AI, their vision is more alive than ever.
WDS and Collab’s partnership leverages each other’s expertise to deliver the most innovative products. With Collab as a partner, we can now provide you with the best Next-Gen Cloud Contact Center solution in the market.
Our portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and Artificial Intelligence powered modules.
OneContact CC is a contact center management platform that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Skype). A unified customer experience that can be delivered to different scales and business models.
Maximize agent productivity
OneContact CC Agent View
Simple, intuitive and customizable interface. Full control over all media and it can be integrated with your CRM or Collab CIH. Web-RTC based with enterprise grade audio quality, voice and screen recording, notification mechanisms and chat with supervisors.
Our contact center solution provides you with some important features:
- Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
- Self-service via IVR and Bots
- Advanced Reporting features in real time
- Quality monitoring with Speech Analytics
- Voice & Screen Recording
- Intelligent routing
You can also integrate your CRM information with OneContact for a better customer experience. OneContact CC integrates with the leading CRM providers. When synched with your customer’s journey, it provides the agents with important data, enabling a personalized customer support.
The Next-Gen Cloud Contact Center combines multiple communication channels in a unified interface.
Our cloud service is hosted in Microsoft Azure public cloud. It is also available on-prem and private cloud. Nubitalk is designed to support contact centers of all sizes, considering each company’s needs.
A workforce optimisation suite designed to handle the day-to-day activities of contact centers while enhancing their productivity.
A tool that will help develop employees’ skills and boost their performance. Gamification makes work more motivating and fun while helping meet the company’s goals.
Easy set-up and integration
Your contact center is one click away.
It is accessible anywhere.
All customer information is available on one single platform.
Intuitive User Experience
The software does not require training as it is very intuitive and easy to use.
Flexible and Scalable
A solution that is easily adjustable for all businesses.
Powered by AI
Boost your Contact Center with Artificial Intelligence powered modules.
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We have industry-leading products and services, with a proven track record of delivering excellence for our clients. Why not get in touch and see what WDS can do to empower your business?Get in touch