Keep your network capabilities up-to-the-minute
Amidst the rapidly evolving world of mobile devices, operators face the challenge of keeping up to date with customers’ demands of the latest generation gadgets configuration. DMC combines fully-automatic device detection, device configuration and management functionalities to deliver data connection settings OTA in real-time tailored to your subscriber’s mobile devices. Enable your customers to receive data connection settings from self care and also customer center agents to trigger settings delivery on demand.
Speed-up Revenue Uptake
Mobile devices are automatically configured for your network, enabling immediate Internet/Data service consumption
Increase Call Centre Efficiency
Reduce operational costs and improve the customer care experience through remote troubleshooting and configuration tools
Improve Customer Satisfaction
Make better business decisions and sharpen your marketing strategy with a full and up-to-date device knowledge base
Combine with add-ons such as APN correction and TargetMe
All device configuration techniques supported
DMC modules work in an integrated way to deliver device intelligence and help operators to optimize customer experience and access real-time reports.
OMA CP Over-the-Air
For all devices supporting the OMA CP standard, DMC performs an over-the-air configuration.
Apple iOS Configuration
For Apple iOS devices, a URL-link to an online auto-configuration tool is delivered over SMS.
Manual Setup Guide
For all devices which do not support over-the-air setup, DMC delivers a Manual Setup Guide over SMS which helps the subscriber configure their device
Automatic Device Configuration
The ADC detects device models and performs real-time setup for settings such as data APN, MMS, WLAN
Customer Care Device Configuration
Provides call centre agents a web based tool through which they quickly and efficiently remote-configure end-users’ devices.
Self-Care Device Configuration
Provides custom-branded self-care web tool for end-users for quick and easy device setup
Real-time Device Analytics
Business Intelligence reporting tool provides detailed real-time reports on the device base attached to the network
Device Database and Update Service
Our continuous Handset Update Process makes sure the Device Resource Database is always up to date
Interested to know more about our Device Management Centre?
Our Device Management Centre is the best in the business and we know it can be a powerful tool for your network – get in touch to find out more about just how much of a difference it can make.Get in touch