Retail Expert provides up-to-date information for in-store device sales and walk-in support triage, plus a tablet optimised freeroam device simulation experience, so your customer-facing staff have all the information they need to engage and convert customers.
Why use Retail Expert?
Being able to answer customers’ questions quickly and accurately will help to put them at their ease and close more sales. Equally, having on-the-spot device support information will help to ensure that any technical queries can be resolved in the shortest time possible, so increasing customer satisfaction and retention. Device knowledge — for both staff and customers — is increased, while overall customer support costs are decreased.
Reduced in-store support costs
Increased product knowledge
Increase Customer Satisfaction
Retail Expert offers a fully integrated device support platform that can be fully integrated into your CMS via an API. This ensures that in-store staff can quickly and easily access all of the technical information for a given device, making them into instant experts. Key benefits of using Retail Expert include:
Continuous analysis of the questions your customers are asking to ensure the answer is always available
Access to the latest devices and solutions, ensuring customers are making informed decisions
Detailed specifications and capabilities of devices are available quickly and easily
Virtual Device Guides
Rotate a virtual device and experience a simulation of the User Interface
Two-way feedback loop between sales advisor and knowledge team ensures continual updates
Tested, validated support content with a SLA to ensure the correct answers are always available
How is this achieved?
- Turns anyone on the retail team into an expert
- Increases engagement via unique experiences
- Reduces the time spent supporting customers
- Generate insights into customer behaviour
- Identify devices that are generating the most interest
- Understand customer engagement by store location
- Ensures customers Walk Out Working
Features & Advantages
|Improvements to key target metrics
|Analytics & Insight||
|Underpinned by knowledge management process||
Want to find out more about Retail Expert?
We’d love to hear from you so that we can discuss your requirements and arrange for you to see what a difference Retail Expert can make to your business.Get in touch